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KHOROS SERVICE
Modern customer service demands: Digital first. Any channel. No trade-offs.
Learn how Khoros is delivering on the long-unfulfilled promise of always-on, omnichannel customer experience.
Khoros digital contact center is an all-in-one digital contact center solution, engineered to excel at enterprise scale. And the impact Khoros delivers inside the modern contact center is one-of-a-kind:
- Service managers benefit from a suite of powerful features, like AI-powered self-service and omnichannel workflows, that can integrate into their existing tech stack.
- Customer service agents benefit from how Khoros tames the complexity of customers that need any-channel, always-on support by surfacing all the info they need, exactly when it’s needed.
- And customers benefit when the brands and businesses they love meet them where they’re at and can solve their issues, ASAP.
Midco streamlined their customer engagement using Khoros
460%
increase is CSAT survey completion rate for chat and messaging channels with improved CSAT scores
73%
increase in call deflation since implementing Google’s Business Messaging and Apple Business Chat
20%
reduction of click-to-call 1-800 number
Samsung becomes digital first
13%
of customer inquiries managed by bots
54
point NPS improvement after switching from email to messaging
<10
minute response time for 80% of inquiries
HP provides winning customer care with reduced response and resolution times
37%
year-over-year reduction in first response time
41%
year-over-year increase in posts
<10
year-over-year reduction in resolution time
A simple, exceptional customer experience solution
-
The right channel workflows
- Chat, messaging, SMS, social/reviews, community, email, and voice
- Queues, tagging, and routing automation
-
No code bot builder
- Drag-n-drop conversational AI builder
- Prioritize and route based on sentiment, intent, and context
- Seamless hand-off to agent
-
Supercharge your agents
- Intuitive, omnichannel agent desktop
- Simple step-by-step AI driven guides
- Point and click AI-driven quick responses
-
Unified analytics
- View SLAs and KPIs
- Manage agent performance
- End-to-end customer journey insights
Partnering with Amazon Connect to
disrupt the contact center market
The result? Industry-first, market ready, omnichannel engagement.
Khoros
Best in class enterprise messaging,
social and chat
Amazon Connect
Innovative tech with complete call
routing and voice services
Create consistent customer and agent
experiences across channels
Integrate powerful new tools into your
existing tech stack
When your delivery is backed by data
the results speak for themselves.
RESOURCE
2022 August Market Study: Modernizing Service Experiences with AI & Digital
RESOURCE
How a Digital Contact Center drives savings and ROI
RESOURCE
Khoros Self-service Savings Estimator
CUSTOMER SUCCESS
“The Khoros platform has proved to be incredibly valuable to assist customers however they choose to interact with us.”
Michelle Sherwood
Digital Executive, National Australia Bank (NAB)
“We knew that our customers were on social and expected to receive support within the channel. With Khoros Care and Marketing, we now have a trusted relationship with customers on social like never before.”
Mary C. Hill
Customer Service and Social Media Manager, StubHub
“Since implementing secure messaging, Sprint has seen a 20% increase in conversations coming directly through that channel.”
Allison Fasching
Senior Social Media Strategist, Sprint
See what’s new
Check out the latest episode of Fresh Features to see the newest Digital Contact Center product releases
“Khoros Care — Efficient and Easy”
Kevin Perry
Digital CX Ops Manager
Midcontinent
“I wouldn't do Social Media Customer Care without Khoros Care”
Tim Lopez
Head of Social Media Customer Care
Okta and Symantec
“Khoros ROCKS!”
Bill Gerth
Director, Customer Service Strategy & Operations
Comcast